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My account has been locked on so many occasions and each time I call to unlock it the TD bank team member tells me they will delete them off my account because I'm unsure of the answers. When I try to log on the old ones still come up.
January 21, 2015 03:06:28 PM
3 people recommended this |
In reply to Kathleen, Mickleton
Hey Kathleen, thanks for coming to TD Helps with your inquiry.
If you are able to access your Online Banking at this current time, you may update your security questions and answers by following the instructions below:
-After logging on to TD Bank On-Line with your User Name and Password, http://bit.ly/SMUhhl, please click on
the “Customer Service” tab
-Under “Self Service," click on “Change Security Questions/Answers”
-Next to the question you wish to update or change, click on “Change”
-Follow the instructions on the screen and click “Update” when your changes are complete.
If you're not able to access your Online Banking at this time, a member of our Banking team can assist with changing or deleting your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Please keep in mind that answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?", then you must provide "New York City" as the answer each time when you are being challenged with this question, not "New York" or "NYC." For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
We hope this helps and please let us know if you have any other questions.
Yen D, Mount Laurel
January 21, 2015 03:10:26 PM
want to change sec question
janet, ocala fl
August 4, 2017 02:08:53 PM
In reply to janet, ocala fl
Hi Janet! Thanks for joining us.
Great news! The instructions above still apply. You'll find the hyperlink to change your security questions under the 'Customer Service' tab when you log in. The only difference is that that link now says simply 'Security Questions', rather than 'Change Security Questions/Answers'.
If you have any trouble at all, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
Have a great weekend, Janet!
Candice A, Mount Laurel
August 4, 2017 02:09:08 PM