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I have sent my friend money through my personal online banking app and sent money via phone. However she did not get instructions, just says her account will be credited. What does that mean?
July 4, 2017 02:05:26 PM
In reply to Maya, Newark
Good afternoon, and welcome to TD Helps, Maya!
Based on the information you have provided us with, it sounds like you used TD Bank's Send Money to transfer funds to your friend, and that you may have sent them money previously using this same feature.
When you opt to use Send Money, your Online Banking will automatically remember any previous transfers that you have sent using this feature. If you have sent your friend money in the past using Send Money, and they have already accepted that transfer, they will not need to accept it a second time. After their first acceptance, the funds will automatically be transferred to them using whichever method you have chosen, email, phone number, or account number!
It is important to note that if you decide to send another transfer to your friend, and change the method in which it's being sent, your friend will need to confirm the transfer a second time. For example, if you opted to send your friend a transfer using their phone number for the first transfer, but the second transfer, you opted to use their email address; they will need to confirm the transfer again, as a different method was used.
If this is the case, and your friend has accepted a transfer from you in the past, they would receive their transfer in the time frame that you have chosen! If this is the first time you have initiated this Send Money transfer to them, and they did not need to confirm any information, we recommend that you contact us directly. A Tech Support Specialist may be reached at 1-800-493-7562, and are available 24 hours a day, 7 days a week.
If you'd rather visit a TD Store location, instead of calling, you're more than welcome to do so! To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you'll first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this information cleared up any confusion, Maya. Have a great Fourth of July!
Customer Service Team, Mount Laurel
July 4, 2017 02:05:49 PM