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I need to show the actual date of purchase from a charge on my debit card but on my mobile banking statement it is 2 days later, how do I get get a print out of the proper date?
April 27, 2015 05:39:35 PM
In reply to Christian, Glassboro
Great having you here, Christian and thanks for writing in today!
In order to determine the date of authorization for a purchase you made with your TD Bank Visa Debit card, you are more than welcome to give us a quick ring. We're available 24/7 at 888-751-9000, and can provide you with this information during the call. The original authorization date is not available on your statement at this time and we apologize for any inconvenience this may cause.
You're also welcome to come see us at any TD Bank Store, and please take a look here: http://bit.ly/TDStores for a listing of our closest Stores.
As an additional option, you can send us a Secure Message and we'll be happy to let you know the original date of purchase. To do so, please log in at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry and a friendly Representative will respond shortly.
At this time, a written record of this date would be available on your receipt. We can recommend referring to your copy to check on this. If the original receipt isn't available, you may like to contact the merchant directly to see if they can provide you a copy.
If you made the purchase with a TD Bank Visa Credit card, please reach our Card Services Specialists 24/7 at 888-561-8861 instead, and we'll be glad to help you there.
We hope this helps a bit and let us know about any questions. Have a great night, Christian!
Kristen P, Mount Laurel
April 27, 2015 05:40:38 PM