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September 18, 2015 01:28:37 PM
1 person recommended this |
In reply to KG, Boston
Thanks for connecting with us on TD Helps today.
You may reset your password by following this link: http://bit.ly/1eaISlq. Once you’re there at the login page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your User Name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
If you use the TD Bank Mobile App for your iPhone or Android device, you may reset your password right from the app. While you're at the log in page on the app, please click Forgot your Password and follow the prompts to reset it.
When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed to reset your password that’s okay! There are other options we can offer you. You can call us directly at 888-751-9000 where our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Hope this helps and have a wonderful afternoon.
Colleen B, Mount Laurel
September 18, 2015 01:29:12 PM
1 person recommended this