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i was logging in, and forgot the answer to my security question
October 15, 2014 08:57:48 PM
2 people recommended this |
In reply to rose, hamilton
Welcome to TD Helps today, Rose.
From your question, it seems as though you're having difficulty logging into your account due to your security question and that's okay. Upon account verification, one of our Digital Banking Specialists will be more than happy to assist you with getting back into you Online Banking. Our Digital Banking Team can be reached 24/7 by calling 800-493-7562. As always, you may visit a TD Bank Store for assistance and can view locations here: http://bit.ly/TDStores.
We'd also like to invite you to check out http://bit.ly/1ikiYdw for security question tips and other helpful hints for answering your security questions.
Thanks for your question and have a nice day!
Cameron P, Mount Laurel
October 15, 2014 09:00:15 PM
In reply to Cameron, Mount Laurel
thank you and I guess I will call today for directions on resetting my security question.
edward, ft myers
February 3, 2015 07:26:27 PM
In reply to edward, ft myers
Hello Edward, thanks for taking the time to reach out to us.
We're looking forward to talking to you and have a great rest of the day!
Megan K, Mount Laurel
February 3, 2015 07:27:06 PM
I need to reset my security question
Robert, Staten Island
November 3, 2017 09:39:28 AM
In reply to Robert, Staten Island
Thanks for joining in on the conversation today, Robert.
We're sorry to hear that you may be having trouble resetting your security questions, and as our friend Cameron mentioned above, for further assistance, we'd like to recommend that you connect with a Specialist from our Tech Support Team at your earliest convenience.
Please understand that while we would like to assist you directly, TD Helps is not secure, and because of this, we do not have access to your account or personal information.
To reach a Tech Support Specialist, you're welcome to call 800-493-7562, 24 hours a day, 7 days a week, or if you'd prefer, you're also welcome to visit your nearest TD Store location. By doing so, one of our Customer Service Representatives will be more than happy to help, during lobby hours. Check out the link here: http://go.td.com/1f9DSJR to find your nearest Store location.
We hope this helps, Robert, and thanks again for stopping by.
Have a good weekend.
Brittany M, Mount Laurel
November 3, 2017 09:40:06 AM