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I an contesting a charge made thru PayPal. Contacting PayPal and the vendor has not yet helped. Can I put a hold on that charge?
February 1, 2016 09:23:18 AM
In reply to Joanne, Philadelphia
Thanks for sending your question our way, Joanne.
If the funds are being deducted with your account and routing numbers, you are able to place a stop payment via Online Banking. If you're not currently enrolled for Online Banking, you may do so by clicking: http://bit.ly/1lU2qfY. You will need your account number, ATM/debit card number and Social Security Number to enroll online.
Once you're logged in at http://bit.ly/1eaISlq, please click on the "Customer Service" tab and then "Stop Payment."
If you have any trouble, we ask that you reach out to us directly. We can be reached at 888-751-9000 and are available 24/7. Once speaking with a Representative, they will be glad to review the transaction and place a stop payment.
Please know that though we'd like to assist you directly TD Helps is considered an unsecured forum. Because of this we do not have access to your account/personal information. We apologize if this causes any inconvenience.
We appreciate your visit, Joanne. Take care.
Alara B, Mount Laurel
February 1, 2016 09:23:41 AM