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hi , my checking account XXXXXXXXXX was locked long time ago. I sent to one of your branches in Brooklyn NY my signature verification papers asking to unlock my account and sent me a new debit card. Nothing happened since. Can you help me?
Vladie, Staten Island (residential address) Yucaipa (mailing address)
July 13, 2017 11:51:57 AM
In reply to Vladie, Staten Island (residential address) Yucaipa (mailing address)
We're sorry to hear that you're unable to access your account, Vladie, and we'd be glad to help you connect.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We look forward to hearing from you, Vladie. Talk to you soon!
Megan K, Mount Laurel
July 13, 2017 11:52:10 AM