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need to unlock my account to withdraw cash on my next visit to 2 days less
Geovanni Jose, Mexico D,F
November 28, 2014 10:52:14 PM
1 person recommended this |
In reply to Geovanni Jose, Mexico D,F
Thanks for joining us, Geovanni Jose.
From your message, it sounds like your Visa Debit or ATM card may not be working properly. If so, please accept our apologies as we'd like to assist you.
Please keep in mind that TD Bank does monitor customer debit cards for your account security. As we noticed that you're currently located in Mexico, if you had not provided TD Bank with a travel notification prior to your trip, it's possible that your card has been temporarily blocked until we verify any recent activity with you. Please also note, that for your protection, we will continue to monitor your card activity even if a travel notification is set, and transactions in your current area may still activate our fraud warning systems and can become declined.
To review your card transactions and place a travel notification if needed, we recommend contacting a Banking Specialist 24/7 from outside the US at 1-856-751-9000 or, call us collect from outside the U.S. and Canada via a landline at 215-569-0518.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your card to one of our Banking Specialists, who can assist you via message. Please log in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. We'd advise you to include your travel dates and destinations in the message if you haven't provided these yet, and also verify any recent transactions in Mexico so that we may remove any block on your card.
You're also welcome to view our tips for overseas travel at http://bit.ly/1gDrDYu. And, you may also want to review our International Travel Frequently Asked Questions by clicking here: http://bit.ly/1ltwDDc.
If you're referring to your Online Banking account being locked, we'll also be able to assist you at the numbers listed earlier. And if you need assistance with your TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
We hope this helps you out! Please don't hesitate to reply on TD Helps with any other questions you have.
Luis C, Mount Laurel
November 28, 2014 10:53:06 PM