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need to unlock my account to withdraw cash on my next visit to 2 days less
Geovanni Jose, Mexico D,F
November 28, 2014 10:52:14 PM
1 person recommended this |
In reply to Geovanni Jose, Mexico D,F
Thanks for joining us, Geovanni Jose.
From your message, it sounds like your Visa Debit or ATM card may not be working properly. If so, please accept our apologies as we'd like to assist you.
Please keep in mind that TD Bank does monitor customer debit cards for your account security. To review your card transactions, we recommend contacting a Banking Specialist 24/7 from outside the US at 1-856-751-9000 or, call us collect from outside the U.S. and Canada via a landline at 215-569-0518.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your card to one of our Banking Specialists, who can assist you via message. Please log in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request.
You're also welcome to view our tips for overseas travel at http://bit.ly/1gDrDYu. And, you may also want to review our International Travel Frequently Asked Questions by clicking here: http://bit.ly/1ltwDDc.
If you're referring to your Online Banking account being locked, we'll also be able to assist you at the numbers listed earlier. And if you need assistance with your TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
We hope this helps you out! Please don't hesitate to reply on TD Helps with any other questions you have.
Luis C, Mount Laurel
November 28, 2014 10:53:06 PM