Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have money in my checking account. There are no suspicious activities on my account. I went to use my debit card at a fast food restaurant. It was swiped twice and declined both times. Could the magnetic strip have been scrambled?
Austin, Seabrook, New Hampshire
June 26, 2017 10:23:55 AM
In reply to Austin, Seabrook, New Hampshire
We're sorry to hear about your debit card, Austin. We'd be glad to help you connect with us.
Please know that TD Helps is considered an unsecured forum. Because of this, we are unable to review your account/debit card directly to determine why it was declined. We apologize for any inconvenience.
We encourage you to reach out to a Specialist directly for assistance with your card. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We hope to talk to you soon, Austin. Have a good day!
Megan K, Mount Laurel
June 26, 2017 10:24:11 AM