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I am trying to start an online account. Your system is not accepting my HSA account number.
August 30, 2017 10:13:26 AM
In reply to shaun, Bangor
We're sorry to hear that you've been unable to enroll in online banking, Shaun.
You may not be able to use the self-enrollment with an HSA account only. If you have another account with us, such as a checking or savings account, you should be able to use that account for enrollment. Once enrolled, you should have online access to all accounts you hold with us, including your HSA account.
To begin this, please click here: https://go.td.com/1lU2qfY. If you're doing this from a mobile device or tablet, it can be done with our app. Simply download our app to begin. You can click here: https://go.td.com/1hOPk1H to find our app for Apple or Google.
To start, you'll be asked to select whether this if for a personal or business account and press 'Continue'. You will then need to accept our Terms and Conditions to continue. Once you've accepted, you'll be taken to a screen where you'll need to enter the info I've listed above, as well as your name, email address, and what type of account you have. You can then create your username. Please note that usernames must contain at least one letter and one number and must be 6 to 32 characters in length. Once that's done, you'll need to create your password. Passwords are case sensitive, can be 8-32 characters in length, and must contain at least one letter and one number. Once you've entered all of this information, press 'Continue' to set up your Security Questions. Once this completed, you'll be all set!
If you do not have another account with us or are still experiencing problems enrolling in Online Banking, please give us a call 24/7 at 800-493-7562. Our Tech Support Specialists would be happy to get your online banking set up for you. You're also welcome to stop into any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this helps, Shaun! Have a great day.
Candice A, Mount Laurel
August 30, 2017 10:14:04 AM