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April 6, 2015 06:54:03 PM
In reply to yamna, quakertown
Good evening, Yamna! We appreciate you coming to TD Helps with your question and apologize for any confusion with your account. We can certainly provide some direction.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. To better assist you, we ask you please choose from the following options:
First, you may contact us 24/7 at 888-751-9000, or feel free to visit us during lobby hours to speak with a Customer Service Representative. Upon proper account verification, we will be glad to assist you with your account. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you.
If you are enrolled for Online Banking, you may also send a Secure Message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you choose this option to communicate with us, you should expect a response within 24 hours.
For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
Let us know if you have any other questions, Yamna. We hope this helps you resolve any troubles and have a good night.
Kristen P, Mount Laurel
April 6, 2015 06:56:50 PM