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and gave dates to the TD representative. Apon arring in the UK I was able to access an ATM and withdraw cash. however, since that time, on every occasion I have attempted to use my card, I have received a "Not Authoized" notification. I am certain that the problem is not a lack of funds. What should I do to rectify this situation? I will attempt to contact my branch by telephone today, hopefully they will be able to resolve the problem.
September 14, 2015 11:08:29 AM
1 person recommended this |
In reply to Robert, Blackwood
Good morning Robert,
Thank you for getting in touch with us about your card and we apologize for the trouble you've had while in the UK.
We understand that you've already provided your travel notification to us and we thank you for doing so. Even though we have this info on file, we are still monitoring your card for you and its possible our automated advanced fraud early warning systems have detected some activity we'd like to verify with you. If some transaction was flagged, this would prevent you from using the card for other purchases or withdrawals until the block is removed. We apologize for any inconvenience this may be causing for you right now.
If you prefer to get in touch with your local TD Store, you are more than welcome to do so. We have a couple other options for you which you can also take advantage of as well. One easy way to reach us is via your Online Banking account – you can send us a Secure Message about your card once you log in.
You can log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and then you can message us with your concerns.
If you don't have online access at this time, you're also welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please reach us on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
A Store listing with contact info is also here: http://bit.ly/TDStores in case you do prefer to call your Store.
We certainly hope this will help with a resolution, Robert and apologize again for any issue.
We'll talk to you soon and hope you'll enjoy the rest of your trip!
Kristen P, Mount Laurel
September 14, 2015 11:10:27 AM
1 person recommended this