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withdrawal today in the amount of $4,000 pesos, however, when I checked my account, another withdrawal was made for (what looks like) another $2,000 pesos. I did not make the second withdrawal. Please advise ASAP. I am a TD bank customer with two checking accounts. I am presently in Mexico (I alerted TD about my time out of the country). I made a cash withdrawal today in the amount of $4,000 pesos, however, when I checked my account, another withdrawal was made for (what looks like) another $2,000 pesos. I did not make the second withdrawal. Please advise ASAP.
Robin, Cape Elizabeth
February 16, 2017 06:50:53 AM
In reply to Robin, Cape Elizabeth
Thank you for reaching out to us on TD Helps, Robin. We're sorry to hear that you are having this issue while you are traveling.
Whenever a transaction is presented to your account history without your authorization, we recommend filing a dispute.
You may file a debit card/ATM dispute over the phone by calling a Customer Service Representative 24/7 at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518 or by visiting any TD Bank Store during lobby hours. You can find the nearest location and hours of operation by clicking this link http://go.td.com/28QgINg.
Please know that other disputes may require a visit to a TD Bank Store to be filed.
A debit card (Regulation E) dispute may take up to 10 business days for a decision or a provisional credit to be applied to the account.
Because your question is about your account specifically we recommend that you contact us for more direct information.
We are always here to help, Robin. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
February 16, 2017 06:51:09 AM