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I am a US citizen and may be moving abroad. Can I keep my TD Bank accounts? Do I need a US mailing address?
September 27, 2017 09:59:10 AM
In reply to tom, acton
Thanks for coming to TD Helps with your question, Tom!
We're glad you're looking to stay with us! You should be able to keep your account here in at TD Bank even while living abroad.
There are a few things you'll want to do before you make your move to help ensure that you're able to continue to do your banking and shopping while outside of the United States.
First, you will want to notify us of your new address. This prevents statements from going to an incorrect address and will help to ensure you can use your debit card while in another country without experiencing any declines. You can update your address by giving us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc. You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We also recommend enrolling in TD Bank Online Banking if you haven't done so already. This way you can stay on top of your account from a distance. As long as you have your account number, debit card number and Social Security Number, you should be able to set up your profile online or through our app.
To begin this, please click here: https://go.td.com/1lU2qfY. If you're doing this from a mobile device or tablet, it can be done with our app. Simply download our app to begin. You can click here: https://go.td.com/1hOPk1H to find our app for Apple or Google.
To start, you'll be asked to select whether this if for a personal or business account and press 'Continue'. You will then need to accept our Terms and Conditions to continue. Once you've accepted, you'll be taken to a screen where you'll need to enter the info I've listed above, as well as your name, email address, and what type of account you have. You can then create your username. Please note that usernames must contain at least one letter and one number and must be 6 to 32 characters in length. Once that's done, you'll need to create your password. Passwords are case sensitive, can be 8-32 characters in length, and must contain at least one letter and one number. Once you've entered all of this information, press 'Continue' to set up your Security Questions. Once this completed, you'll be all set!
If you do not have all of the necessary information or are still experiencing problems enrolling in Online Banking, please give us a call 24/7 at 888-751-9000. Our Customer Service Reps would be happy to get your online banking set up for you.
Once enrolled in Online Banking, we recommend downloading our app to your mobile phone or tablet. From abroad you may not be able to download our app, so we always recommend having that downloaded prior to travel or relocating to foreign countries. Having our app installed on your device means that you'll have ability to review your account on the run and possibly even deposit checks to the account through mobile deposit. Please note that at this time, mobile deposit is only available for domestic checks.
Finally, we want to provide you with some additional information you may need. While overseas you may not be able to dial 800 and 888 numbers. For that reason, when calling us from outside of the United States, we recommend using country code 011 and calling 856-751-9000 to reach our 24/7 Customer Service Team. You can call also call us collect with operator assistance from a landline at 215-569-0518.
If you need to make a deposit from abroad, you have the option to use our Bank-by-Mail address. Be sure to include a deposit slip or note that includes your name and account number so that we can properly credit your account. All deposits received at this address are processed and posted for the date they are received. The address to use is as follows:
TD Bank, N.A.
P.O. Box Number 1190
Lewiston, ME 04243
If you have any additional questions, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores.
We wish you all the best with your move, Tom!
Candice A, Mount Laurel
September 27, 2017 09:59:28 AM