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I am at present in Mexico City, as I reported before leaving the US to my bank, I tried to access my TD app but they asked me a security question that I did not set up. Now my app is blocked what must I do. I tried dailing the security experts number from Mexico but I am not able to get through...
Valentina, New York
January 5, 2018 06:55:35 AM
In reply to Valentina, New York
Good morning, Valentina, and welcome to TD Helps.
We're so sorry to hear that you're currently unable to access your Personal Online Banking, and so that we may assist you with gaining access again, we'd like to recommend that you connect with one of our Banking Specialists directly at your earliest convenience.
We apologize for any inconvenience this may cause as we understand that you are currently outside of the United States; however, please understand that TD Helps is unfortunately not considered a secure forum of contact. Because of this, we are unable to access your account or personal information, and ask that you dial 1-856-751-9000 to speak with a Banking Specialist, 24/7, toll free.
You would also have the option of calling collect with operator assistance from any landline device by asking the operator to dial (215)-569-0518.
We greatly appreciate you coming to TD Helps for assistance today, and look forward to hearing from you soon, Valentina.
Take care, and we hope you enjoy the rest of your trip in Mexico.
Brittany M, Mount Laurel
January 5, 2018 06:56:00 AM