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May 23, 2017 01:28:57 PM
In reply to Jason, Keene
Thanks for coming to TD Helps with your question, Jason!
We'd be happy to help you in resolving this.
Depending on how they are billing you – debit card or ACH (Automated Clearing House payment that uses your account and routing number), we have options to prevent them from continuing to do so.
If they are using your debit card, it can be closed and a new one issued. This should help to prevent them from being able to continue billing you. Please note, if this is an automatic recurring payment, it could end up processing on the new card number. For this reason, we always recommend first trying to ensure that the merchant has cancelled their billing.
If this payment is being done as an ACH, we offer stop payments. To have a stop payment placed on your account, please give us a call 24/7 at 888-751-9000. You may also stop into any TD Bank Store to have this done. Find a location near you at https://go.td.com/1nq31dc. There may be a fee for this service. We recommend that you review our Personal Fee Schedule by clicking here: https://go.td.com/2kFZ5mK.
Regardless of whether they have used your debit card or account information to process the payments, we recommend first reaching out to the merchant to request another cancellation, and a refund of any charges made since you initially terminated their services. If you are unsuccessful in obtaining a refund, we should be able to file a dispute for you. Just give us a call at the number above or stop in to see us and we'd be happy to help get this started for you.
We look forward to talking to you soon and helping to get this resolved!
Customer Service Team, Mount Laurel
May 23, 2017 01:29:52 PM