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November 10, 2014 11:45:34 AM
In reply to Melissa, Tampa
Thank you for visiting us here at TD Helps, Melissa. We're more than happy to help you log back in to your Online Banking account.
If you're having difficulties accessing your Online Banking, you can contact us 24/7 at 888-751-9000, after account verification, we would be happy to assist you. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
For additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
Let us know if you have any other banking questions. Have a fabulous day!
LiShu R, mount laurel
November 10, 2014 11:46:41 AM
In reply to LiShu, mount laurel
Problem with security question not being accepted
NEIL, WOODLAND PARK
July 29, 2017 12:52:39 PM
In reply to NEIL, WOODLAND PARK
Thanks for joining in on the conversation today, Neil.
We're sorry to hear that you're having trouble accessing your Online Banking, and we recommend reviewing the response above from our friend LiShu as she has provided the best ways in which you may contact us to gain access again.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information
Thanks again for stopping by, Neil. Have a great day.
Brittany M, Mount Laurel
July 29, 2017 12:53:00 PM
rajendra, jamaica ny
August 21, 2017 09:44:57 AM
In reply to rajendra, jamaica ny
Thanks for joining the conversation, Rajendra. We're sorry to hear that your card was declined, and we'll be happy to assist.
If your debit card was declined, we kindly ask that you give us a call at 888-751-9000, so that a Banking Specialist can review the account with you. Our Specialists are available to assist 24/7. You may also visit your local TD Bank Store to speak with a Representative. To view our Store locations and hours, please click this link: https://go.td.com/1nq31dc.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
If you are referring to your credit card being declined, you may reach out to TD Card Services directly at 888-561-8861. Our Specialists at TD Card Services are also available to assist 24/7.
We look forward to speaking with you, Rajendra, and hope this helps!
Natasha M, Mt. Laurel
August 21, 2017 09:45:21 AM