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May 19, 2015 09:38:25 AM
In reply to Brendan, Connecticut
Welcome to TD Helps, Brendan. We'd be happy to help!
If you're having trouble using your current TD Debit Card while you're abroad, there may be a hold placed on your card because we were not notified that you would be using your TD Debit Card outside the United States.
You may connect with us via secure message via www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled and would like to, please call us 24/7 using the numbers listed above to enroll in Online Banking. In your message, please provide details regarding your issue and also include information that you are currently travelling. Please remember to provide the exact travel dates along with the destination(s).
You mentioned making international calls can be quite expensive and we understand. You have the option of calling us collect with an operator's assistance via land line phone by asking the operator to dial 1-215-569-0518. We are available 24/7 and would be happy to help.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
We hope this helps and hope you have a safe trip. Enjoy your day.
Yen D, Mount Laurel
May 19, 2015 09:46:53 AM