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July 1, 2015 05:03:26 PM
In reply to Sam, Greenlawn
We're sorry to hear that you've run into acceptance issues while away, Sam. We'd be glad to point you in the right direction.
You're right! TD monitors our customer's accounts 24/7 for potentially fraudulent transactions. Without a Travel Notification, the transactions that you've been making in Costa Rica may have been considered fraudulent even though you've authorized them.
You are able to call us 24/7 from outside of the U.S. by dialing 856-751-9000 or 215-569-0518 from a landline phone and with operator assistance. Once speaking with our Representatives, they'll be glad to place your Travel Notifications as well as determine the trouble with your Debit Card.
If calling is not an option, feel free to sign in to Online Banking and send us a secure message. You are able to log in here: http://bit.ly/1eaISlq. After you're signed in, click on the "Customer Service" tab and then select "Send a Message." Be sure to include your specific travel dates as well as details in regards to your acceptance issues.
If you are not currently enrolled, feel free to sign up anytime by visiting here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number, Social Security Number and email address to sign up. If you have any trouble, please contact the numbers listed above.
We'd also like to share with you a few tips to manage your money when traveling, please check out: http://bit.ly/1fO8wKy. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope to hear from you soon, Sam and have a good day.
Megan K, Mount Laurel
July 1, 2015 05:03:59 PM