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often and online purchases help me get what I need. Why is this happening. I cannot send my purchases to my home address every time to avoid this. Why does my card get denied every time I make an online purchase and try to ship it to me out of town?
John, Lake City
October 25, 2017 02:10:47 PM
In reply to John, Lake City
Thank you for your question today, John. We're sorry to hear that your debit card has been declined.
As you mentioned that you are making online purchases, and attempting to ship the order to an alternate address, we believe that the purchase may be getting declined by the merchants/vendors. For security purposes, many online vendors/merchants will not allow you to ship your order to an address that does not match your billing address.
We would, however, like to confirm whether this block was done by us, or by the merchant. In order for us to do so, we ask that you call us directly at 888-751-9000. We are available to assist 24 hours a day, 7 days a week.
If you currently have access to your online banking, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu. Please be sure to include a detailed description of your question, as well as the transaction amounts that have been declined.
We hope to hear from you soon, John, have a nice day.
Natasha M, Mt. Laurel
October 25, 2017 02:11:38 PM