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I have a TD Relationship Checking account
John, Hereford, England
March 30, 2015 03:24:15 PM
In reply to John, Hereford, England
Welcome back, John. We'd be happy to assist.
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
As this is pertaining to your account specifically, we ask that you contact us directly so we may discuss your concerns in depth. Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
You may contact us via phone 24/7 by dialing (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518. After account verification, our Representatives will be happy to review the maintenance fee with you.
You may also send us a secure message via Online Banking. To send a secure message, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/debit card number and Social Security Number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process.
If you have any questions please call us by using the number listed above. Once you are enrolled, you can then send us a secure message by clicking on the "Customer Service" tab, and using the "Send a Message" link.
We hope this helps, John and if you have any further questions please let us know.
Megan K, Mount Laurel
March 30, 2015 03:26:12 PM