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November 11, 2015 10:47:24 AM
In reply to Douglas, Grimsby
Good morning, Douglas and thanks for choosing to ask your question here on TD Helps.
We'd like to take this opportunity to recommend for the account signer to contact us via phone or by visiting a TD Bank Store. The account signer can reach us at 888-751-9000 or look here: http://bit.ly/TDStores for a listing of locations and hours. As we would like to assist you directly, please understand, we do not have access to your personal information since this is considered an unsecured forum.
In the unfortunate event of a Customer’s death, it is important for TD Bank to assist the family and/or the Executor/Administrator with our Customer’s account(s). An Executor or an Administrator of a decedent’s estate may access the account.
In order to access the account or close the account of the deceased Customer, the Executor or Administrator must provide the following documentations to a TD Bank Store: Photo identification, Copy of the Death Certificate, and an original Certificate of Letters Testamentary or Letters of Administration with raised seal dated within 60 days; and a Letter of Instructions signed by all the Executors or Administrators with signature guaranteed by another financial institution. The death certificate will provide date of death if the date-of-death balance for the account is requested.
Or, this is regarding a joint account you have with the deceased person, the surviving joint owner can still access the account. A deceased owner’s name can be removed from a checking, money market or savings account without closing the account after the surviving account owner signs and completes the correct documentation at a TD Bank Store location.
Once the appropriate documentation as above is on file, we can take care of any maintenance needed for the account as well as close any related debit cards on file.
Hope you find this helpful and have a nice week.
Sandy D, Mount Laurel
November 11, 2015 10:48:03 AM