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December 25, 2014 02:26:10 PM
In reply to Donna, Rochester
We appreciate your visit here at TD Helps, Donna. We are sorry to hear about your Online Banking difficulties and would be happy to help.
TD Bank website, at www.tdbank.com, is compatible with the newest versions of both Internet Explorer and Firefox. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies; sometimes it will fix any browser issues. If the problems persist we recommend using a different browser. If you're using Google Chrome, to eliminate any "flashing" issue, please find an option on your browser to Reset Browser Settings and follow any prompts to complete this process.
Please note, this may erase any bookmarks or saved data. If for any reason this doesn't correct the issue, you may also try to remove and reinstall the Chrome browser.
Also, our Digital Specialists are available 24/7 to assist you if you continue to experience any difficulties. You can call us at 888-751-9000 and we will be more than happy to help you.
Please let us know if you have any other questions. Again, thanks for the visit and enjoy your day.
Yen D, Mount Laurel
December 25, 2014 02:26:53 PM