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I cannot connect with my online account.
November 25, 2014 12:28:14 PM
In reply to Deborah, Dover
Welcome to TD Helps, Deborah and we're sorry to hear that you're having trouble logging in. We'd be happy to help!
If you're having trouble logging in, we suggest first to ensure that your Caps Lock is off. Though your username is not case sensitive, your password is. If that doesn't work, we recommend resetting your password by selecting "Trouble Logging In" beneath the password field. Online Banking will then ask you to select your account type from the drop down menu, type in your user name and the last four numbers of your Social Security number. When you select "Continue," the website will prompt you to answer two of the security questions that you created when you first enrolled for Online Banking. Once complete, the website will ask you to change your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If this does not work, don't worry. Our Banking Specialists are available 24/7 to assist you with logging back in. You can call us at 888-751-9000 for assistance. You may also visit any TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If this is for a BusinessDirect logon, feel free to contact us 24 hours a day at 1-800-493-7562 option 2.
If you are having trouble accessing the website itself, we recommend disabling any plugins or themes from your browser, and restoring your browser defaults. We also suggest making sure that you are using the most up to date version of your browser and that it is accepting cookies. Please note: www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Additionally, you may also wish to try a different browser. If this does not help, please contact our Tech Support Team at 800-493-7562 for assistance.
If you have any other questions, Deborah please let us know and have a great day.
Megan K, Mount Laurel
November 25, 2014 12:30:27 PM