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October 3, 2014 12:27:02 PM
In reply to Patricia, Gloucester
It's great to have you join us in the TD Helps community, Patricia. We would be happy to help provide you information on how to retrieve your user name and password.
Our Digital Banking Specialists are available 24/7 and can be reached by dialing 800-793-7562. After properly validating your account, our Specialists would be happy to help get you back up and running! Additionally, if you would prefer, our Customer Service Representatives at any nearby TD Bank Store location can also assist you. A store near you can be found by clicking here: http://bit.ly/TDStores.
However, if you are referring to your TD Bank Credit Card, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
If you are referring to a TD loan account, we ask that you contact our Financial Solutions group 24/7 at 800-973-5020.
We hope this helps, Patricia and enjoy the rest of your day!
Sandy D, Mount Laurel
October 3, 2014 12:28:43 PM
re-set password same do not want new password. thankyou
mary, staten island
February 2, 2018 01:23:09 PM
In reply to mary, staten island
Thanks for joining in on the conversation today, Mary.
It sounds as though you may be having trouble resetting your password for your TD Bank Personal Online Banking, and if this is the case, we'd like to recommend that you connect with us for further assistance.
Please know that while we'd like to assist you directly, as TD Helps is not considered a secure forum of contact, we are unfortunately unable to access your account or personal information at this time. However, please don't worry. As our friend Sandy mentioned above, our Tech Support Team is here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 800-793-7562.
If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize that we were unable to assist you directly today, Mary, but we thank you again for joining us, and we hope you have a good weekend.
Brittany M, Mount Laurel
February 2, 2018 01:27:24 PM