Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
May 10, 2015 03:15:57 PM
In reply to hagar, cairo
Thank you for reaching us all the way from Cairo, Hagar! We're sorry to hear that your card is not working and we'd be happy to point you in the right direction.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Even if you've done so, sometimes even when a note is placed on your account our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secure Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From Egypt, you can call us on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
If this happens to be regarding your TD Visa Credit Card, you may reach TD Card Services from outside the US by dialing collect at 706-644-3266.
We hope this helps, Hagar and enjoy the rest of your trip!
Kristen P, Mount Laurel
May 10, 2015 03:17:29 PM