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I am currently travelling in Australia and am going to New Zealand and Fiji, my debit card is currently not working in these countries,
Allan, Whitestone, New York, 11357
December 8, 2017 01:53:59 PM
1 person recommended this |
In reply to Allan, Whitestone, New York, 11357
Hi Allan. We're sorry to hear that you're debit card isn't working for you and we'd like to help direct you.
A debit card can decline for any number of reasons. Whenever traveling some distance from your home, we always recommend notifying us in advance so that we can notate your account to help prevent any interruptions using your debit card. While this is not the only reason that a debit card may be declined, it can be common cause.
We'll need to take a look at your account and the declined transactions to better determine why your debit card is not being accepted for payments. As TD Helps is considered an unsecure forum, we are unable to access Customer accounts or provide account specific information. However, we can help direct you to getting in touch with us while abroad.
To contact us by phone from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We have representatives available 24 hours a day, 7 days a week to help. You may also send us your inquiry by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may work to resolve this for you, Allan. Take care and enjoy trip!
Candice A, Mount Laurel
December 8, 2017 01:54:40 PM