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Maybe it got blocked because the card it being used in another country and td thought it got stolen so they blocked transactions? I dont know..
May 9, 2017 01:07:47 PM
In reply to Sarah, Burlington
Hi Sarah. We hope you're having a great time in Brazil!
If you are normally using your debit card in Canada, it sounds like you may be a TD Canada Trust Customer. If so, we recommend visiting TD Canada Trust at https://go.td.com/1vT0aGD. Once there, click the 'Contact Us' link at the top of the page. We're certain they will be able to help you get this resolved.
If your debit card is for a US TD Bank account, you have a couple of options. We know it can be expensive to make calls from outside of the country, so you may call us collect with operator assistance from a land line phone. Just ask the operator to dial 1-215-569-0518. We are available 24 hours a day, 7 days a week.
If you'd like, you can also send us a secure message through your online banking. To send a secure message, visit www.tdbank.com and log in to your TD Bank online profile. You can also do this by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left side and select 'Send a secure message'. We can generally respond within 24 hours or less.
Either way that you contact us, we'll take a look at what's causing your debit card to decline and should be able to help get it fixed for you as quick as possible.
We hope that this has been helpful. Enjoy the rest of your time in Brazil!
Customer Service Team, Mount Laurel
May 9, 2017 01:08:32 PM