Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Maybe it got blocked because the card it being used in another country and td thought it got stolen so they blocked transactions? I dont know..
May 9, 2017 01:07:47 PM
In reply to Sarah, Burlington
Hi Sarah. We hope you're having a great time in Brazil!
If you are normally using your debit card in Canada, it sounds like you may be a TD Canada Trust Customer. If so, we recommend visiting TD Canada Trust at https://go.td.com/1vT0aGD. Once there, click the 'Contact Us' link at the top of the page. We're certain they will be able to help you get this resolved.
If your debit card is for a US TD Bank account, you have a couple of options. We know it can be expensive to make calls from outside of the country, so you may call us collect with operator assistance from a land line phone. Just ask the operator to dial 1-215-569-0518. We are available 24 hours a day, 7 days a week.
If you'd like, you can also send us a secure message through your online banking. To send a secure message, visit www.tdbank.com and log in to your TD Bank online profile. You can also do this by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left side and select 'Send a secure message'. We can generally respond within 24 hours or less. We recommend including your travel dates and destinations in this message. This way we can add a travel note to your account to prevent further declined transactions while you're traveling.
Either way that you contact us, we'll take a look at what's causing your debit card to decline and should be able to help get it fixed for you as quick as possible.
We hope that this has been helpful. Enjoy the rest of your time in Brazil!
Customer Service Team, Mount Laurel
May 9, 2017 01:08:32 PM
My wife and I will be traveling to Las Vegas from March 6 thru March 11. Please notate our cards accordingly. My wife's name is Vivian . Last 4 digits on her debit card are xxxx. Last 4 digits on my card are xxxx. Please send me an email confirm that someone has acted on this request.
February 27, 2018 01:26:59 PM
In reply to James, Sewell
Thanks for joining the conversation, James.
We’d like to inform you that we unfortunately do not have access to your account via TD Helps, as this is not considered to be a secured forum.
There a few ways that you may submit your travel note! If you currently have access to your online banking, you may send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/2H8iXLO. Once you've successfully logged in, please select the 'Account Options' tab, and click on 'Account Services'. From there, you will be able to send us a secure message. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
If you decide to send us a secure message, please be sure to include your full name, as well as your wife's full name, and both of your card numbers. We also ask that you provide us with the date you are leaving for your trip, and the date you are returning. Last, we ask that you include your destinations, along with any stops. Once we receive your message, we'll be happy to place the travel note on your account.
If you are unable to send us a secure message, you may contact us directly by dialing 888-751-9000, as we are available to assist 24/7. If you're still near a TD Bank location, you may also stop in to place a travel note on your account with a Representative. Please click here: http://bit.ly/TDStores to view our Store locations and hours.
We're sorry we couldn't directly assist you, James, and we hope this helps.
Have a safe and fun trip!
Natasha M, Mt. Laurel
February 27, 2018 01:31:09 PM