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You froze my debit card
January 30, 2018 02:23:09 PM
In reply to Julie, Simsbury
Good afternoon, Julie, and welcome.
We apologize that you're having trouble making purchases with your debit card, and we'll be more than happy to connect you with someone who can help.
Before we begin, we'd first like to take a moment to apologize that we're unable to assist you directly via TD Helps. Please understand that while we'd like to, TD Helps is not currently considered a secure forum, and because of this, we do not have access to your account or personal information. However, you have a couple different options to choose from when looking to connect with a Specialist, and we invite you to choose the one that is most convenient for you.
First, you're welcome to call 1-888-751-9000 to speak with one of our Banking Specialist. For your convenience, they are available to help 24 hours a day, 7 days a week. As you mentioned that you're currently in Colorado, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we're unable to assist you via TD Helps, Julie, but we look forward to hearing from you soon.
Take care, and please enjoy the rest of your afternoon.
Brittany M, Mount Laurel
January 30, 2018 02:23:52 PM