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Amy, New castle
March 10, 2015 05:34:45 PM
In reply to Amy, New castle
Thank you for writing into TD Helps, Amy! We're sorry to hear that your debit card isn't working properly and we'd like to provide some guidance for you while you're abroad.
To determine why your debit card has stopped working, you would need to speak with one of our Banking Specialists. Please reach out to us 24/7 at 856-751-9000 or via collect with operator assistance from a non-mobile telephone at 00+1-215-569-0518. Once our Specialists verify your account information, they'll be able find out why your debit card is blocked and place travel notification on your account if notes are not present already. Once your account is notated, TD Bank is now aware of your current and future locations and can greatly reduce any service interruptions. You may also send a Secured Message through Online Banking as well. If you are not enrolled in Online Banking, please click here: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account and click on the Customer Service tab and then select Send A Message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flights, if applicable.
Feel free to check out the following links for international travel tips and frequently asked questions: http://bit.ly/1fO8wKy, http://bit.ly/1ltwDDc.
We hope this helps you, Amy and enjoy the rest of your time in Europe!
Katherine G, Mount Laurel
March 10, 2015 05:36:46 PM