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last week i called from barcelona and made arrangements to use it through january 8 2015. what is my status right now?
marilyn, brooklyn, ny
January 4, 2015 12:58:19 PM
In reply to marilyn, brooklyn, ny
Thanks for writing in and sorry to hear you've encountered some difficulties using your card, Marilyn. We're here to help you get your card up and running again as quickly as possible.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Even though you've done so, sometimes even when a note is placed on your account our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you. This is for your security and we apologize if this has caused you an inconvenience.
To determine why your card is not working now, we would need to review your account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. Please note that we would like to assist you drectly on TD Helps, but cannot do so as this is considered an unsecured forum.
If you don't have online access at this time, you're also welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope this helps, Marilyn and look forward to talking with you soon. Enjoy the rest of your time in Spain!
Kristen P, Mount Laurel
January 4, 2015 12:59:02 PM