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rajesh, green brook
May 18, 2015 02:10:09 PM
In reply to rajesh, green brook
We're sorry to hear that you're having trouble with your Debit Card, Rajesh. We'd be happy to help.
Based on the information you provided, there may be a hold placed on your card because we were not notified that you would be using your TD Debit Card outside the United States. Here at TD Bank, we will monitor foreign transactions, for your protection.
If you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a Secure Message" located in the “Message Center”.
If you have not enrolled and would like to, please call us 24/7 at 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Our Specialists can assist with your Debit Card and Online Banking.
If you did not do so prior to leaving, we recommend placing a Travel notification with our Representatives either during your call or via secure message. Please be sure to include the dates of your trip as well as locations.
Please understand, as we would want to assist you directly, we do not have access to your account information on this unsecured forum.
We hope to hear from you soon, Rajesh and have a good afternoon.
Megan K, Mount Laurel
May 18, 2015 02:10:52 PM