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Jennifer, Ocean City, NJ
October 26, 2014 04:31:44 PM
1 person recommended this |
In reply to Jennifer, Ocean City, NJ
Thank you for stopping by TD Helps, Jennifer. We are sorry to hear about your difficulties and would be more than happy to help.
If you are referring to your TD Bank Visa Debit card which is linked to your TD Bank Checking, to connect with us via telephone while you're in Mexico, you may reach us by dialing 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
Additionally, when traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you. When you do connect with our Banking Socialist, please inform them if your trip so a travel notification can be added.
Another convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
If this is regarding a TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
Last but not least, for a few tips to manage your money when traveling please check out: http://bit.ly/1fO8wKy, you may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Thanks again for your visit today! We welcome you back anytime with any other questions, and take care.
Cameron P, Mount Laurel
October 26, 2014 04:32:32 PM