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August 21, 2015 03:32:36 PM
1 person recommended this |
In reply to Ana, NYC
Thank you for reaching out to us and we apologize for any trouble you're having with your card right now.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. If you have done so, please note that for your security we are constantly monitoring our Customers' card activity. Our automated advanced fraud early warning systems may have blocked your debit card until we are able to verify any activity with you.
To determine why you're unable to use the ATM, we would need to review the account with you. Since you mentioned that you are in Mexico, a convenient way to contact us while out of the country is to send us a Secure Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011. We apologize that we can't check on this from here, since TD Helps is considered an unsecured forum.
If this happens to be regarding your TD Visa Credit Card, you can reach TD Card Services from outside the US by dialing collect at 706-644-3266, 24/7.
We certainly hope this will help right now, Ana.
We hope to hear from you soon and enjoy the rest of your trip!
Kristen P, Mount Laurel
August 21, 2015 03:33:58 PM
1 person recommended this