Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
February 5, 2015 06:39:05 PM
In reply to Nancy, Halifax
Thank you for reaching out to us on TD Helps, Nancy. We're sorry to hear that you're having trouble with your debit card and we'd be happy to help.
For security purposes, after a multiple failed PIN attempts the debit card will be locked. In order for the debit card to be reset we ask that you please contact us 24/7 at 1-856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
There is also the possibility that a Travel Notification was not placed on your debit card prior to your travels. For your protection, we monitor your card's activity and we may decline any irregular TD debit/ATM, or credit card transaction that is attempted unless we are notified that you are traveling abroad.
If you did not place a notification, once we speak with you we can set one for you over the phone. Or if you are setup for Online Banking, another option would be to send a Secure Message using www.tdbank.com and request the travel notification to be added to your account. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, there will be an option to "Send a secure message" located in the “Message Center”. Please include the travel destination(s) and travel dates. If you are not enrolled for Online Banking, you are able to do so for free here: http://bit.ly/1lU2qfY. You will need you Social Security number, your TD Bank ATM/Visa Debit Card, your account number, and your email address. Once you have successfully enrolled, you will have immediate access to your online account.
Please keep in mind that if the card is already blocked, you will still need to call us in order for us to unblock your debit card and reset it. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu.
We hope to hear from you soon, Nancy and have a good day.
Megan K, Mount Laurel
February 5, 2015 06:40:23 PM
1 person recommended this
In reply to Megan, Mount Laurel
I have the same problem, as I am living in China right now and got locked out of my debit card for inserting the wrong pin too many times.
What am I supposed to do now?
October 23, 2017 08:06:27 AM
In reply to Sherry, China
Welcome to the conversation, Sherry. We're sorry for any trouble you've experienced with your debit card.
As you mentioned that you're currently living in China, we're happy to advise you that you may still be able to reset your PIN. If you have access to your online banking, you may send us a secure message requesting a PIN reminder. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
In your secure message, please be sure to include your name, the address, account number, and last four digits of the debit card in which you are requesting the PIN reminder for. If you need the PIN reminder to be mailed to an alternate address, please include the statement "I take full responsibility for the PIN reminder to be mailed to this alternate address".
If you need to reach us while overseas you can call us at (856)-751-9000, or collect from a landline at (215)-569-0518.
We hope you find this information more useful, Sherry. Have a nice rest of your day.
Natasha M, Mt. Laurel
October 23, 2017 08:08:11 AM