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August 31, 2015 10:23:23 AM
In reply to Pasquale, bronx
Good morning Pasquale,
Thanks for your message today.
We apologize to hear that you're having a bit of trouble accessing your funds in Panama. We know this can be frustrating so we'd like to offer a few suggestions for you.
First please note that when traveling, we always advise for you to provide us with the dates and destinations of your trip in advance so we can notate your account. If you have done so, it's still possible that our automated advanced fraud early warning systems may have blocked your card use until we are able to verify the account activity with you, for your account security.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secure Message from within your Online Banking account. You can log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access right now for any reason, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States, please reach us on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
If this happens to be regarding your TD Visa Credit Card, you may reach TD Card Services from outside the US by dialing collect at 706-644-3266.
We hope this provides some help for you right now, Pasquale.
We're looking forward to hearing from you and we hope you enjoy the rest of your time in Panama!
Kristen P, Mount Laurel
August 31, 2015 10:25:53 AM