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February 25, 2015 03:01:35 PM
In reply to Anurag, Boston
We're sorry to hear that your Debit Card isn't working, Anurag. We'd be happy to help.
We do want to mention, just in case you did not know, if you haven’t been able to use your TD Debit Card, it is possible you may have not placed a travel notification. A travel notification helps us recognize unauthorized transactions on our Customers' accounts. Additionally, for Customer protection we will also continue to monitor card activity even when a notification is set, and the card may be blocked temporarily until we're able to verify the transactions.
The easiest way you can set a travel notification is to send us a secure message from your TD Bank Online Banking account. You can log in here: http://bit.ly/1eaISlq with your user name and password. Then you can send us a secure message by clicking on the Customer Service tab, and using the Send a Message link. We'll need the exact travel dates, destinations and any connecting flight information if applicable.
If you're not enrolled in Online Banking for their account and would like to enroll, please visit here: http://bit.ly/1lU2qfY to begin the enrollment process. To complete this process and have immediate access to your account online, you'll need the account number, Debit Card number and Social Security number handy.
If you don't have some of the required info or can't log in, don't worry. Feel free to give us a call to place the travel note, and enroll in Online Banking as well if needed. A TD Bank Specialist can assist 24/7. From outside of the U.S., please contact us by dialing 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. Or, review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
Please understand that although we would like to assist you the best we can with specific account information, we recommend giving us a call, as this is not a secure forum.
We hope this helps, Anurag and enjoy your trip.
Megan K, Mount Laurel
February 25, 2015 03:02:35 PM