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activated the card on-line over a week ago, and then tried to use it 4 or 5 times (once with Amazon.co.uk, the others in Holland in the last 2 days. All charges were declined. I even tried using an ATM in Holland to see if I could select a pin number, but the first question they ask is "what is your pin number?" I was not sent a pin number to use before setting up one of my own choosing. What do I need to do to be able to use this card here? To reiterate what I have typed above (!), I am currently in the UK and will not return to US until 2018. My sister forwarded me the TD Cash credit card I applied for last month, as it arrived after I left. I activated it on-line. I received no initial PIN number to enable me to select one of my own (I tried to use it in an ATM to do so, without success), and I attempted to use the card (with signature) 4 times in Holland 2 days ago, and all were declined. Yet when I go on-line, there is a record of these attempts -- and it just says "Pending". What do I have to do to be able to use this card here?
Nancy, currently in the UK
December 7, 2017 06:15:22 AM
Borrowing & Managing Your Credit
In reply to Nancy, currently in the UK
We're sorry to hear that you are having trouble with your credit card in the U.K. and we're happy to help!
As you are experiencing difficulties with your TD Cash Credit card, and you are currently in the U.K., we recommend contacting our TD Card Services Specialists directly 24/7 at 706-644-3266. Once connected with a Specialist, we will be happy to ensure your credit card is working properly for international usage. While connected, we also recommend providing us your travel dates, so we may place a travel notification, to avoid future credit card declines.
Additionally, you may send a secured message to inquire about your credit card. To send a secure message, you may log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
Thanks for sending us your inquiry.
We hope you have a wonderful Holiday!
Alara B, Mount Laurel
December 7, 2017 06:15:42 AM