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I am in Vietnam, and my visa is being declined. This is very inconvenient. I don't have cell service so can't call the service line.
October 20, 2017 07:35:36 AM
In reply to Rebecca, Toronto
We appreciate you coming to TD Helps today, Rebecca.
We sincerely apologize that you're having trouble using your credit card internationally, and we'll be happy to help as best we can.
Before we begin, while we understand that you are currently in Vietnam, we notice that your credit card may be held with TD Canada Trust, and not TD Bank, as you mention that you are from Toronto, CA. If this is the case, we apologize for any inconvenience as you are currently speaking with TD Bank, located in the United States.
So that we may properly assist you with your credit card, we'd like to recommend that you contact TD Canada Trust.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu.
A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We apologize that we were unable to further assist you today, Rebecca, but we hope you enjoy the rest of your stay in Vietnam, and have a great weekend. Take care.
Brittany M, Mount Laurel
October 20, 2017 07:35:53 AM