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i am locked out because of too many attempts to log in, it wont let me change my password
kuan, new jersey
December 7, 2017 10:02:01 AM
In reply to kuan, new jersey
Thanks for joining us at TD Helps, Kuan!
We're sorry to hear that you've been locked out, but we'd be happy to help troubleshoot this with you. You may even be able to unlock it using our self-service feature if your password has been the problem.
To start, please click here: https://go.td.com/1eaISlq to log in. Because passwords are case sensitive, first ensure that caps lock has not accidentally been turned on. This is a common reason for online passwords to be unaccepted. If you've confirmed this and your password still has not been accepted, you can use the self-service password reset option. To do this, click the 'Forgot your password?' hyperlink. You'll need to select whether it’s a personal or business account, enter your username, and the last four digits of your social security number. You'll then be asked to answer two of your security questions. Please note that these responses are case sensitive as well. After you've submitted your responses, you'll be able to reset your password.
If your security responses have been entered incorrectly too many times, your online banking could become locked. Should this occur, we would be happy to unlock it for you. We can also reset your password or security questions, if necessary. Just give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this info helps get you back online, Kuan. If you have any trouble at all, please don't hesitate to give us a call at the number above.
We hope you're having a great day and we wish you Happy Holidays!
Candice A, Mount Laurel
December 7, 2017 10:03:37 AM