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I tried to enter my payment information multiple times on the bclc website and it told me it was wrong and locked me out of making online purchases. I get the message Account Locked
Your account has been locked to protect against unauthorized use. This card cannot currently be used at participating online stores. You must call Customer Service at 1-866-222-3456 or you may call us collect at (416) 983-8472 and get your account unlocked before using this card at a participating online merchant.
You will be automatically returned to the online store so that you may enter another form of payment to complete this purchase, or click Continue to proceed now.
Customer Service is available at 1-866-222-3456 or you may call us collect at (416) 983-8472 to assist you.
October 9, 2017 10:06:50 AM
In reply to Brandyn, Surrey
Hi Brandyn. We'd be happy to help direct you.
From the information you've provided, it sounds like you're having difficulty using your TD Canada Trust Access Card. Please know that you've reached us here at TD Bank in the United States, but we'd like to help get you in touch with a representative in Canada that can assist you.
In this case, we recommend calling TD Canada Trust directly. You can speak with a representative 24/7 at 866-222-3456. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We're certain they'll be able to resolve whatever may be causing your Access Card to be declined.
We hope you have a great day, Brandyn!
Candice A, Mount Laurel
October 9, 2017 10:07:07 AM