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October 16, 2014 02:55:59 PM
In reply to carissa, Marlton
Thanks for reaching out to us here on TD Helps, Carissa.
We're sorry to hear you're having trouble creating your new password. Since it isn't accepting your existing password (which should be the temporary password that was provided to you) we do ask that you give us a call 24/7 at 888-751-9000 so we can troubleshoot this further after account verification. If you'd prefer you're always welcome to visit a TD location during lobby hours for assistance. Please view: http://bit.ly/TDStores for help locating a Store near you.
We look forward to hearing from you Carissa and enjoy the rest of your day.
Colleen B, Mount Laurel
October 16, 2014 03:14:20 PM