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April 2, 2015 05:24:34 PM
1 person recommended this |
In reply to Christine, Trenton
Thank you for joining us on TD Helps, Christine. We'd be happy to help you order a new Debit Card.
You have the option of sending us a Secure Message via your TD Bank Online Banking to order a new Debit Card. To do this, you must first be enrolled for Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems enrolling, please call us 24/7 by dialing 888-751-9000.
After you've successfully enrolled, to send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
You're also welcome to call us directly 24/7 by using the number listed above to speak with a Banking Specialist. After account verification, we would be happy to process your request and mail you a new card.
You should expect to receive your new TD ATM/Visa Debit Card in the mail and it may take up to 7-10 business days depending on the post office.
Finally, your last option is to visit us at your nearby TD Bank Store during lobby hours. Our Customer Service Representatives would be happy to help and you can even receive your new Debit Card immediately during your visit. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Additionally, if your Debit Card is linked to a business account, to obtain a new card please stop by a TD Store for further assistance.
We hope to hear from you soon, Christine and have a good day.
Megan K, Mount Laurel
April 2, 2015 05:25:09 PM
NEED A REPLACEMENT DEBIT CARD. WORN OUT BAD!
GLENN, WILMINGTON. DELAWARE. 19810-1941
February 24, 2016 10:11:19 AM
In reply to GLENN, WILMINGTON. DELAWARE. 19810-1941
Thanks for joining in, Glenn. We'd be glad to help.
You are able to use the methods listed above to obtain a new Debit Card. Regardless of the method you choose, our Representatives will be glad to help you obtain a new Card!
Thanks again, Glenn and have a good day.
Megan K, Mount Laurel
February 24, 2016 10:11:30 AM
MY NAME IS MICHAEL P RYAN, AND YESTERDAY I WENT DOWN TO THE DOWNTOWN NORTHAMPTON BRANCH OFFICE, AND GOT A NEW DEBIT ATM CARD.
BEFORE LEAVING I USED THE BALANCE CHECK AT THE ATM IN BETWEEN THE DOORS AS WAS TOLD TO, AND ALTHOUGH IN AN OVERDRAFT OF ACCOUNT; I KNEW MY VA SERVICE CONNECTED COMPENSATION WOULD LEAVE ME SOME MONEY TO GET BY.
I WAS TOLD BY YOUR CHAT SERVICE LTONIGHT OR THIS MORNING THAT I HAD TO WALK DOWN FROM LEDEDSAGAIN TODAY TO HAVER THEM TURN IT OEN OR ENROLL THE NEW DEBIT CARD.
IT WAS TURNED ON AT THE DESK OF THE PERSON WHO ISSUED IT TO ME, BUT SOMEHOW DIDN'T GET THOUGH THE COMPUTER YET.
I HAVE JUST TRIED TO SIGN IN TO CHECK AND KEEP GETTING KICKED OFF LINE.
PLEASE IF YOU CAN HELP, COULD YOU TURN IT ON ?
OTHERWISE JUST CALL ME OBSTACLE COURSE JONES, AND I WILL BE THERE TOMORROW.
MIKE P. RYAN
September 1, 2017 01:26:39 PM
In reply to MICHAEL, LEEDS
Hi Michael. Thanks for reaching out to us.
It sounds like you may be having trouble using TD Debit Card Advance.
We're pleased to inform you that TD Debit Card Advance is added to the account. This means that when you get a new debit card, that service will already be active.
With TD Debit Card Advance, overdraft availability is determined electronically at the time of your authorization request. Some factors for acceptance are: the age of your account, the balance in the account, and the past number of overdraft occurrences. If you've attempted a transaction and the debit card is declining then you may have met the discretionary limit the bank will allow at this time.
If you have any additional questions or if you'd like us to confirm your enrollment in TD Debit Card Advance, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope you have a great weekend, Michael!
Candice A, Mount Laurel
September 1, 2017 01:28:58 PM
In reply to Megan, Mount Laurel
Will I be able to receive a replacement TD Bank debit Visa card at the same address I have on file?
November 17, 2017 09:50:20 AM
In reply to Dawn, Brooklyn
Thanks for joining in on the conversation today, Dawn.
This is a great question!
When you contact TD Bank to request to have a new debit card mailed to you, unless stated otherwise, your new debit card will be mailed to the address we have on record for your account. When making your request, you're more than welcome to confirm the address with one of our Specialist, or as our friend Megan mentioned above, you may also visit a TD Store location to receive a new card on the spot!
To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
In the event that you need a debit card mailed to an alternate address, we ask that you please send us a secure message via your Online Banking, and our friend Megan also provided instructions on how this may be completed above.
As you'll be requesting to have your debit card mailed to an alternate address, please be sure to include the following in your message:
Your account number
Your full name
The address where you would like your card to be mailed
In order to complete your request, we also ask that you include the following statement: “I take full responsibility for the card being mailed to the alternate address.”
Generally speaking, we will receive your message within 24 hours, and once processed, you should receive your card within 7-10 business days.
If you have any questions or concerns, as a friendly reminder, our Banking Specialists are always here to help, 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000.
We hope this cleared up any confusion, Dawn.
Enjoy your Friday, and the start to your weekend!
Brittany M, Mount Laurel
November 17, 2017 09:50:38 AM