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I did not use my account for more than one year, i called the bank from Kuwait State, they said that nmu account is inactive. I want to activate it and use online banking.How can I do that from Kuwait?
November 26, 2015 07:36:55 AM
In reply to Magdy, Kuwait
Thank you for coming to TD Helps, Magdy.
We would like to make you aware that you may only make international wire transfers to an active TD Bank account, but no worries! There are other ways to make your account active again.
If you happen to have another deposit account with TD Bank that is currently active, you can contact us directly and we would be happy to transfer funds into the dormant account for you and that can also reinstate your account back to active status. Since you are abroad, please call us on 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Please note that when you call, we'll need to verify information listed on your account, for security purposes.
Once your account is back to an active status, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have a TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Digital Specialist directly for assistance with enrollment. Please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
We'd also like to provide a little information for you, considering that you mentioned that your account is dormant. Please see the article listed here: http://1.usa.gov/1ED20S9, which reviews information about abandoned or unclaimed accounts in the US. Please keep in mind that once an account becomes dormant, it can be turned over to the State in which the account was opened after a 3 or 5 years of no activity, depending on your location.
Please note that if this has occurred with your account, you'll be able to contact the State to claim the funds. There is no time limit to do this. You may be able to locate the contact information via your State's website, or you're welcome to contact us and we'll be able to provide that info over the phone.
Hope this helps and have a nice day.
Brian M., Mount Laurel
November 26, 2015 07:37:36 AM