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September 22, 2014 11:44:59 AM
In reply to Zinan, Beijing
Thanks for reaching out to us here on TD Helps, Zinan! We understand the need to have access to Online Banking, especially while overseas. We'll be happy to answer any questions you may have.
If you have forgotten your password and do not have Social Security Number, you will not be able to reset your password online by yourself. However, we are here to help! We recommend contacting us at 800-493-7562; 24/7 to speak with a TD Bank Digital Banking Specialist who can assist you in resetting your password after account verification.
If you currently know your password and you’re looking to change the information, you can do so by clicking on the “Customer Service” tab; once you've logged onto your account online at www.tdbank.com . In the “Customer Service” tab, there will be a “Self Service” portion and under that portion, you will see a link to “Change User Name” and a separate link to “Change Password”.
To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
We hope this information helps, Zinan, have a great day!
Megan K, Mount Laurel
September 22, 2014 11:45:38 AM