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December 29, 2014 08:00:24 PM
In reply to Tigist, DC
Sorry to hear about any online troubles, Tigist but we're glad you connected with us, and we'll be able to help.
If you recall your User Name for your online account but you're unsure of your Password, you can regain access to your account from your home computer. By going to the log in page, http://bit.ly/1eaISlq, and selecting "Trouble Logging In" you can reset your password. Online Banking will ask you for your user name, the last four numbers of your Social Security number and ask you two security questions. Once you have filled out the necessary information, the page will allow you to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are locked out of your account or do not recall your user name and password, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help recover your login credentials. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
Please note that if you are having trouble accessing any aspects of our web page, it might be a browser issue. We recommend disabling any plug-ins or themes from your browser and restoring your browser default settings. We also suggest making sure that you are using the most up-to-date version of your browser and that it is accepting cookies. Please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. In the instance that none of these help, you may wish to try another browser altogether.
Let us know if you have other questions, Tigist and how this worked for you! All the best to you in the New Year!
Kristen P, Mount Laurel
December 29, 2014 08:03:34 PM