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December 6, 2017 04:19:32 PM
In reply to Kemenia, kingston
We'd be glad to look into this for you, Kemenia.
Depending on how the transfer was sent, it may take some time to appear in your account.
If the transfer was sent as wire transfer, it could be delivered same day, but may take up to 5 business days, especially if it was sent internationally. If the transfer was done as an ACH transfer using your account and routing number, it may take up to 3-5 business days to be delivered.
With either of these options, we may be able to see it coming through for delivery and would be happy to review your account. Please give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc. You can also send us your inquiry by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
If someone has sent you a transfer using Zelle, it can arrive instantly, but you will need to be registered with Send Money to receive it. You should be alerted of the payment by text or email, depending on which the sender used.
Simply log in to TD Bank online banking and make sure you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your contact has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your contact has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any difficulty enrolling in Send Money or if an error occurred in the delivery of a Zelle transfer, we may be able to see it. Please contact our Tech Support Team directly at 800-493-7562. We have Specialists available around the clock to help.
We look forward to hearing from you soon, Kemenia. Take care and Happy Holidays!
Candice A, Mount Laurel
December 6, 2017 04:19:56 PM