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March 24, 2015 05:16:32 PM
In reply to Michael, Oakland
Welcome to TD Helps, Michael. We're sorry to see you go however we understand that banking needs change and we'd be happy to assist you.
Please know, if you're closing your account due to moving far from a TD Store, we have options to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details.
If your account is already at a $0.00 balance, there are a couple options you can use to go about closing your account.
Your first option is to contact our Banking Specialists at 1-888-751-9000, available 24/7. After account verification, our Representatives will be happy to assist you. You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card.
If you run into any problems enrolling or if you do not have a TD ATM/Debit Card to enroll online, please call us using the number listed above. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center.
If you choose to call, our Representatives will be able to help you finalize the accounts of your choosing. If you decide to send a secure message, be sure to include the account numbers that you would like to close.
Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store (the location where your account was opened), take a look at http://bit.ly/TDStores for hours and locations or please contact our Customer Service line at the telephone number listed above.
If you'd prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative 24/7 at 888-751-9000 to request that the account be closed.
We hope this helps, Michael and have a good day.
Megan K, Mount Laurel
March 24, 2015 05:18:38 PM