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Can you help me please? I am out of the country, Peru, unable to access my account at the Atm or online. I spent 30 min on the phone spending all my money without being able to reach a supervisor. Help.
Anna, New York
April 25, 2016 11:00:48 AM
In reply to Anna, New York
Thanks for sending us your question, Anna. We're sorry to hear that you are locked out of your account and we'll be happy to provide you with some information today.
It is always recommended to place a Travel Notification on your account prior to traveling to limit acceptance issues while overseas.
As you are writing us from abroad, you can contact us 24/7 from outside the United States on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Our Representatives will be happy to not only place a Travel Notification but assist you with your Debit Card.
You may also send us a Secure Message through your Online Banking by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are enrolled for our BusinessDirect Online Banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you choose to send a secure message, please include the exact travel dates, destinations and if there will be any connecting flight if applicable. You may also send us a message in regards to your Debit Card as well.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information. We apologize if this causes any inconvenience.
We'd also like to share with you, your TD Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. For more travel tips while overseas, please visithttp://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We appreciate your visit, Anna and please take care.
Alara B, Mount Laurel
April 25, 2016 11:02:12 AM
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