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aurora, new york
December 21, 2014 04:27:04 PM
In reply to aurora, new york
Thank you for reaching us on TD Helps, Aurora. We're sorry to hear that your card is not working but we'd be happy to point you in the right direction.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Even if you've done so, sometimes it's possible that our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you, for your account security.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
And if this happens to be regarding your TD Visa Credit Card, you may reach TD Card Services from outside the US by dialing collect at 706-644-3266.
We hope this will help you with your card, Aurora so you can enjoy the rest of your trip! Take care.
Kristen P, Mount Laurel
December 21, 2014 04:30:37 PM
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